Store Refund Policy
We want every order to arrive complete and in good condition. Here is how we handle problems.
Damaged or incorrect items
Report damaged, missing, or incorrect items within 48 hours of delivery with photos and your order number. We will replace the item or refund it.
Health and safety items
For hygiene and safety reasons, opened or used items cannot be returned unless they arrived defective.
Cancellations
You may cancel an order before it is packed. If payment was already made, we refund the full amount using your original payment method.
Refund timing
Approved refunds are processed within 5 to 10 business days after we confirm the return or cancellation.
How to request
Contact us with your order number and a short description of the issue and our team will guide you through the next step.
This page is a general summary written for our store. Contact us if you need clarification about your order.